We Talked to 50 DMC Owners. They All Described the Same Chaos.
It doesn't matter if you run a 5-person agency or a 50-person DMC. If you're using Excel, WhatsApp, and Word documents to run bookings, you're losing money every day.
Here are the 8 problems we heard most often — and the solutions we built.
Your Data Lives in 47 Different Places
Booking details in one Excel sheet. Costs in another. Vendor confirmations in email. Guest passport copies on WhatsApp. Vouchers in a Word doc somewhere. When a customer calls asking about their booking, you spend 10 minutes just finding the file.
2-3 hours per day searching for information
One database. Every booking. Searchable in seconds.
WhatsApp Is Your Operations System
"Please confirm the pickup time." "Attached is the rate card." "Guest will arrive at 2 PM." All of it buried in 50+ group chats. When that driver says he never got the message, you scroll through 300 messages to prove he did.
Missed details that become customer complaints
WhatsApp integration with automatic logging to booking records.
One Quote Takes Half Your Day
Customer asks for a 7-day Rajasthan itinerary. You open a blank Word doc. Copy hotel details from an old quote. Look up transport rates in another sheet. Calculate costs manually. Format everything to look professional. 3 hours later, you have one quote. Meanwhile, the customer is getting quotes from your competitors.
Lost deals to faster competitors
Templates and auto-costing. Quote ready in 15-20 minutes.
Operations Runs on Memory
Did you confirm that hotel? Is the driver assigned for Day 3? Has the activity permit been arranged? When your operations person is on leave, nobody knows what's pending. When they quit, knowledge walks out the door.
One missed confirmation = one angry customer
Checklists and task tracking. Nothing falls through.
Vendor Payments Are a Full-Time Job
You owe money to 40 different vendors. Some bills are due this week. Some were due last month. Some are disputed. Your accountant has a spreadsheet, but it's two weeks out of date. Vendors call asking for payment, and you can't tell them when.
Strained vendor relationships. Missed early-payment discounts.
Payables dashboard linked to every booking. Real-time.
You Discover Margin Leakage Too Late
You quoted ₹1,20,000 for the trip. The hotel rate went up ₹500 per night. You gave a ₹5,000 discount because they bargained. The driver's overtime added ₹2,000. At month-end, you wonder where the profit went.
8-15% margin erosion you don't see coming
Baseline margin locked at booking. Every variance tracked.
Every Team Member Works Differently
Your senior sales guy has his own quote format. Your operations person has her own checklist. When someone new joins, they take 3 months to learn "how things work here." Quality depends entirely on who handles the booking.
Inconsistent customer experience. Long training time.
One workflow for everyone. New hires productive in days.
Documents Are a Copy-Paste Nightmare
Hotel voucher. Transport voucher. Activity voucher. Driver duty sheet. All created by copying booking details into Word templates. When the customer changes their arrival date, you redo everything. When you miss a detail, the vendor gets wrong information.
Hours of ops time. Errors that damage reputation.
One-click voucher generation. Version control when things change.
These Aren't 8 Separate Problems. They're One Problem.
Disconnected tools. Manual handoffs. No single source of truth. That's the root cause. Everything else is a symptom.
Tool Sprawl
Excel for costs. Word for itineraries. WhatsApp for communication. Tally for accounts. Each tool knows nothing about the others.
Manual Handoffs
Sales sends details to ops on WhatsApp. Ops sends updates to finance via email. Every handoff is a chance for information to get lost.
Flying Blind
You can't see margin until month-end. You can't track performance in real-time. You make decisions based on gut feel, not data.
What If Everything Was Connected?
Imagine a system where the itinerary you build automatically creates the costing. Where the confirmed booking generates vouchers with one click. Where every change updates every document automatically. Where you see margin in real-time, not at month-end.
That's what we built. We call it MyDMC Pro.